With the number of malware attacks rising sharply in 2013, and an estimated 15 million mobile devices worldwide infected at any one time, the impact on the device owner’s service experience becomes a key concern for operators. The Motive Security Guardian helps them address this by alerting their IT departments, care agents and consumers to malware threats so they can be swiftly and proactively removed.
“Motive research shows that 65 percent of subscribers expect their service provider to protect their devices,” said Patrick Tan, General Manager of Network Intelligence, Alcatel-Lucent. “As customer experience becomes the new frontier for competitive differentiation, operators can leverage this trusted security service role to provide always-on and up-to date protection of their subscribers’ devices that ensures an excellent service experience.”
When malware is found on a device, its owner is immediately alerted with step-by-step instructions on how to remove the threat. This intervention can significantly reduce calls to care agents triggered by malware, such as complaints of mobile device batteries draining too quickly; bill shock due to pirated data usage; and unwanted pop-up ads on a laptop.
Alcatel-Lucent (Euronext Paris and NYSE: ALU) Motive is to introduce the Motive Security Guardian, a virtualized security solution to optimize both the delivery of services as well as the customer experience by protecting service provider’s networks, machine-to-machine (M2M) communications, and mobile and home devices from malware that can degrade performance, mine information and even steal data minutes.
“Automated subscriber alerts notifying them of security issues are an important part of an operator’s portfolio to combat the growing threat from cyber attackers”, said Patrick Donegan, Senior Analyst for Heavy Reading. “The cloud offers additional cost and service agility advantages as a platform for delivering these kinds of services.”
The solution is powered by Motive Security Labs (formerly Kindsight Security Labs), which processes more than 120,000 new malware samples per day and maintains a library of over 30 million active samples. Residing on an operator’s cloud network, it can identify and pinpoint malware on mobile or home devices without having to be installed on them. The solution can be onboarded and managed using Alcatel-Lucent’s CloudBand 2.0 NFV platform and can be rapidly scaled up or down to meet market demand.
The solution is the latest addition to Alcatel-Lucent’s NFV (network functions virtualization) portfolio, which combines the company’s ultra-broadband, IP networking and cloud capabilities to help service providers get to the cloud without compromising operational performance, security or customer experience.
Alcatel-Lucent is the leading IP networking, ultra-broadband access and cloud technology specialist. We are dedicated to making global communications more innovative, sustainable and accessible for people, businesses and governments worldwide. Our mission is to invent and deliver trusted networks to help our customers unleash their value. Every success has its network.